Privacy Policy

Last updated: 11 December 2025

This Privacy Policy explains how Claire Ellie (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.claireellie.com or interact with our services, products, content, or communications.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in three ways:

1.1 Information You Provide

  • Name

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by third-party providers)

  • Form submissions (e.g., sign-ups, enquiries, downloads)

  • Any data you submit when registering for programs, webinars, courses, or newsletters

1.2 Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referral source

  • Cookies and tracking data

We use cookies to improve user experience, personalise content, and analyse website behaviour.

1.3 Information from Third Parties

We may receive information through:

  • Stripe or other payment processors

  • Email marketing platforms (e.g., ConvertKit)

  • Analytics tools (e.g., Google Analytics, Meta Pixel)

  • Advertising platforms (e.g., Facebook/Instagram Ads)

2. How We Use Your Information

We use personal information to:

  • Provide and improve our services

  • Process transactions

  • Send emails, newsletters, and updates you’ve opted into

  • Deliver lead magnets, downloads, and course access

  • Respond to enquiries

  • Run advertising and retargeting campaigns

  • Analyse site performance and user behaviour

  • Comply with legal obligations

We do not sell your personal information.

3. Legal Bases for Processing (GDPR)

If you are in the EU or UK, we process your data under one or more of the following:

  • Consent (e.g., signing up for emails)

  • Contract (e.g., purchasing a product)

  • Legitimate interest (e.g., marketing relevant content)

  • Legal obligation

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Understand website traffic

  • Improve user experience

  • Measure marketing performance

  • Personalise ads

You can disable cookies in your browser settings, though some features may not function properly.

5. Sharing Your Information

We may share your data with trusted third-party providers necessary for running the business, such as:

  • Email marketing platforms

  • Payment processors

  • Website hosting and analytics providers

  • Advertising platforms

  • Contractors and service providers who help deliver our content or programs

These partners only receive information necessary to perform their functions and must handle your data securely.

6. Data Storage & Security

We take reasonable and industry-standard measures to protect your data against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

However, no online transmission is 100% secure.

7. International Transfers

Your information may be transferred and stored on servers located outside your country.
We ensure appropriate safeguards are in place, such as GDPR-compliant data processors.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion (right to be forgotten)

  • Withdraw consent

  • Restrict processing

  • Object to certain uses

  • Request data portability

To exercise any rights, contact us at {{your email address}}.

9. Email Communications

By signing up for any download, form, or purchase, you may be added to our email list.
You may unsubscribe at any time using the link at the bottom of any email.

Unsubscribing from marketing emails does not affect transactional emails (e.g., purchase confirmations).

10. Payments

All payments are processed through third-party providers such as Stripe.
We do not store or have access to your full payment information.

11. Children's Privacy

This website is not intended for individuals under 16.
We do not knowingly collect data from minors.

12. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy periodically.
The “last updated” date reflects when changes were made.
Your continued use of the site constitutes acceptance of the updated policy.

14. Contact Us

For questions or requests related to this Privacy Policy, contact:

Claire Ellie
Email: claire@claireellie.com
Website: www.claireellie.com